FAQ

Click on a question to see the answer.

• I don't know my account number which is required on the order form, where can I get it?

  Please contact Signs Up directly by phone to get your account number, or type in 0000 to process your order.

• If I have one property for which I would like to make several service requests, can I place them all on one order?

  Yes, make sure you fill out (in complete detail) post / sign locations and label as post #1, post #2, post #3 etc...

• How do I contact you right away if I have an emergency regarding an order?

  Please contact Signs Up directly by phone at (831) 471-9917 Monday through Friday, 8am to 4 pm. If you are unable to speak with someone directly, please leave a detailed message indicating the urgency.

• If (for some reason) I need you to reinstall the post/sign, will I be charged for that?

  We guarantee the workmanship of our service for 3 days from the date the post/sign was installed. This means that we will service the post free of charge during this 3 day time period should the customer not be satisfied with the workmanship. After this 3 day time period, there is an additional service call charge.

• Can I stop an order that has been placed?

  Yes. Contact Signs Up directly by phone or by email signsup@signsup.biz at least one day prior to the installation date. However, if you need place a cancel order on the installation date please do the following:

  1. Contact Signs Up directly by phone (831) 471-9917
  2. Contact the homeowner and indicate that the homeowner should watch for the driver/installer and relay the cancel order message.